Application Support Engineer

Description

We are looking for an Application Support Engineer to provide hands-on support for business-critical systems at our production facility in Brigham City, Utah. This role partners closely with operations and technical teams to strengthen system performance, improve day-to-day workflows, and address application issues that affect manufacturing activities. The ideal candidate brings strong problem-solving ability, clear communication skills, and practical experience supporting Dynamics 365 in a fast-paced industrial environment.

Responsibilities:
Provide on-site support for Dynamics 365 applications, troubleshooting issues and maintaining reliable system performance for operational users.
Act as the local resource for core business processes within D365, including production, quality, asset management, planning, shipping, receiving, and inventory activities.
Partner with plant teams to evaluate current workflows and identify practical ways to improve efficiency, accuracy, and productivity.
Translate operational needs into clear recommendations by working between end users and technical teams to support effective solutions.
Review manufacturing and scheduling processes to suggest improvements in resource usage, production flow, and overall output.
Monitor application-related challenges, investigate root causes, and help implement corrective actions that support stable operations.
Promote safe work practices and consistently follow site safety standards, procedures, and housekeeping expectations.
Travel to other company locations when needed to assist with application support and operational alignment.

Requirements

Bachelor's degree in information systems, engineering, business administration, or a related field; equivalent experience may also be considered.
At least 2 years of experience in a production or manufacturing environment.
Experience supporting Microsoft Dynamics 365 Finance & Operations in a business or application support capacity.
Strong technical support skills with the ability to diagnose issues and communicate solutions clearly to non-technical users.
Demonstrated ability to analyze business processes and recommend effective system or workflow improvements.
Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
Excellent communication and collaboration skills, with a proactive and team-oriented approach.
Manufacturing or steel industry experience is preferred.

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