Description Our Utah-based client is looking for an experienced Systems Engineer to support and enhance core enterprise infrastructure in Utah. This long-term contract position is ideal for a detail-oriented candidate who brings strong knowledge of Incident Management and Change Management best practices, Windows-based environments, directory services, messaging platforms, and operational support practices. The role focuses on maintaining stable systems, resolving complex technical issues, and partnering with internal teams and external providers to improve service reliability and security.
Main Responsibilities:
- Work on incident management and problem management issues by driving calls with other parts of the business, escalated tickets, and day-to-day incident management tasks. Help quarterback when major incidents happen
- Perform Major Incident Management (MIM) Artifacts, Evidence, and Root Cause Analysis (RCA) collection in SharePoint
- Change Management, conduct CAB meetings, manage change lifecycle
- Incident Response Management for an International Enterprise
- Work on ITSM Problem Management system using ServiceDesk Plus
- Orchestrate P1/P2 and Major Incident Management Teams meetings
- Create MIM Process Documentation and Contacts in Teams
- Promote ITIL Process for current and future projects
- Conduct weekly Change Review Board meetings
This person will also:
Administer and maintain enterprise infrastructure services, including Active Directory, Azure Active Directory, Microsoft Windows Server, and Microsoft Exchange environments.
Investigate and resolve system incidents efficiently, restoring service while minimizing operational disruption across the organization.
Monitor platform health, identify recurring technical issues, and drive problem management efforts to reduce repeat incidents.
Support security incident response activities by analyzing infrastructure-related events and helping implement corrective actions.
Collaborate with internal stakeholders to understand service needs, provide technical guidance, and maintain strong working relationships.
Coordinate with third-party vendors to address escalated issues, manage service quality, and support infrastructure-related deliverables.
Apply ITIL-based support practices for incident, problem, and service management to ensure consistent operational performance.
Contribute to system improvement initiatives, documentation updates, and ongoing optimization of infrastructure services.
Assist with infrastructure changes and environment updates while ensuring stability, compliance, and minimal impact to users.
Requirements 5+ years of experience in systems engineering or infrastructure support within enterprise environments.
Hands-on expertise with Active Directory, Azure Active Directory, Microsoft Windows Server, M365, and Microsoft Exchange.
SOLID UNDERSTANDING OF INCIDENT RESOLUTION, PROBLEM MANAGEMENT, and SECURITY INCIDENT RESPONSE PROCESSES.
Experience working within ITIL-aligned service management frameworks.
Proven ability to manage stakeholder relationships and communicate effectively with technical and non-technical teams.
Background in coordinating with external vendors and overseeing issue resolution through to completion.
Strong troubleshooting, analytical, and documentation skills in complex IT environments.
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