Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.

Responsibilities:
Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity.
Set up, configure, and maintain Windows-based workstations and required business software to support daily operations.
Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly.
Investigate and remediate security threats such as viruses and malware while following established support and protection practices.
Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current.
Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users.
Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs.
Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations.
Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.

Requirements

At least 2 years of experience in a help desk, desktop support, or IT support environment.
Hands-on experience troubleshooting Microsoft Windows systems, including Windows 10 desktop environments.
Working knowledge of Active Directory, particularly for user account setup and onboarding support.
Ability to install, support, and troubleshoot business-critical applications in Windows desktop environments.
Familiarity with remote support tools and desktop access technologies used to assist end users.
Strong customer service skills with the ability to communicate technical information clearly and promptly.
Experience managing or responding to service desk tickets in a structured support environment.
Industry certifications such as CompTIA A+, Network+, or Security+ are preferred; VMware experience is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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