Description Our Utah-based client is looking for a Tier 2 Support/Jr. Sys Admin to join their team in a contract-to-permanent role. This position is ideal for a detail-oriented technology specialist who enjoys resolving user issues, supporting desktop environments, and delivering dependable day-to-day technical assistance. The role focuses on maintaining smooth operations across Microsoft Windows systems while providing responsive support through service desk processes. The ideal candidate will have a strong understanding of Cyber Security best-practices and hands-on support.
Responsibilities:
- General IT support + help desk foundation
- Networking fundamentals
- Cybersecurity concepts / best practices
- Experience in mixed environments: ~90% Mac running Windows
- Microsoft ecosystem + Google Workspace
Familiarity with:
- MDM tools
- Ticketing systems (Zendesk preferred)
- VoIP / phone systems (Zoom Phone)
- Mobile device + telecom support
Provide front-line technical support for desktop, laptop, and Windows-based user issues, ensuring timely and effective resolution.
Troubleshoot hardware, software, login, and access-related problems by identifying root causes and applying practical fixes.
Manage user accounts, permissions, and access requests within Active Directory in accordance with established procedures.
Respond to and document service desk tickets, keeping records accurate and users informed throughout the support process.
Install, configure, and maintain Microsoft Windows 10 environments to support reliable end-user performance.
Escalate more complex technical concerns when needed and work with other support resources to drive issue resolution.
Assist with workstation setup, system updates, and routine maintenance activities to minimize disruption for staff.
Requirements 3-5 years of experience in help desk, desktop support, or a similar end-user support role with a STRONG emphasis on Security and Networking fundamentals
Hands-on experience supporting Active Directory user administration and access management.
Working knowledge of Microsoft Windows and Windows 10 in a business environment.
Ability to perform basic troubleshooting across hardware, software, and user access issues.
Experience working within a ticket-driven service desk or incident management environment.
Strong communication skills with the ability to support users clearly and professionally.
Proven ability to organize tasks, manage priorities, and follow issues through to completion.
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