Developer

Job Description

We are seeking a Salesforce Developer to support Maintenance & Operations (M&O) for a Self Service Portal (SSP) application. This role focuses on production support, issue triage, and enhancement coordination to keep the application stable, available, and performing.

Required Skills

Salesforce, LWC, Integrations, Community Cloud, Customizations & Configurations

Responsibilities

• Support SSP (Self Service Portal) Maintenance & Operations (M&O) activities, ensuring application stability and availability.
• Perform production issue triage, impact analysis, root cause identification, and coordination of issue resolution efforts.
• Monitor application health, system performance, integration failures, and operational alerts to proactively identify and address issues.
• Review technical designs, solution approaches, and enhancement requests to ensure alignment with business and operational requirements.
• Coordinate with business stakeholders, development teams, support teams, and external vendors to drive issue resolution and enhancement activities.
• Analyze production incidents, recurring defects, and system exceptions, providing recommendations for operational improvements.
• Generate operational reports, incident summaries, trend analyses, and status updates for project and leadership teams.
• Support release planning, deployment activities, production validations, and post-deployment monitoring.
• Participate in stakeholder meetings, requirements discussions, technical review sessions as required.
• Track, prioritize, and manage critical production issues to ensure timely resolution and minimal business impact.

Expected Deliverable(s)

• End-to-end support for SSP-related M&O activities, including incident management, operational support, and enhancement coordination.
• Production issue triage documentation, root cause analysis reports, and resolution tracking artifacts.
• Technical design review feedback and recommendations for application enhancements and operational improvements.
• Stakeholder coordination and communication for production issues, service requests, releases, and enhancement initiatives.
• Application health monitoring reports, system performance assessments, and error trend analysis summaries.
• Operational dashboards, status reports, and metrics supporting SSP application management and decision-making.
• Release and deployment support, including production validation and post-release monitoring activities.
• Documentation of priority issue management, production support activities, and continuous improvement recommendations.
• Ongoing monitoring and support to ensure application stability, performance, and business continuity.