ESRI Admin / Architect role

Manage coordination, serving as the liaison between Jacob’s consulting business for

Geospatial across all lines of business and Corporate IT in your region.

• Manage ESRI ArcGIS enterprise and server administration, including software

installation, maintenance, and updates on enterprise servers.

• Design and build future GIS systems to meet increasing needs and support our

growing geospatial community of users.

• Create and maintain documentation related to best practices and standard operating

procedures (SOP).

• Windows Server and IIS Administration

• Utilize ServiceNow ticketing system for user support and change related activities.

• Significant experience with relational database management systems (RDMS) such as

MS SQL Server and Oracle. Design and customize database schemas and write

custom SQL for data querying.

• Work with cloud technologies and hosting methodologies (Azure, AWS, Google Cloud Platform)

• Author Knowledge Base articles to enable end user self-service.

• Measure and refine support delivery for Global Enterprise GIS systems.

• Collaborate in a dynamic team environment with IT professionals, scientists,

planners, engineers, and Geospatial Teams

• Communicate effectively with clients, subcontractors, regulatory agencies, and

internal team members.

• Define business requirements and configure ESRI technology to meet them.

• Experience with ITIL service management concepts and methodologies; certification

is a plus.

• Excellent interpersonal and telephone skills, organizational, planning skills and willing

to talk in front of users.

• Proficient in problem resolution, promptly addressing incidents and issues.

• Analyze complex technical problems and troubleshooting systems related to ESRI

technology such as application servers, databases, webservers, and networks.

• Ability to communicate to a global audience.