ESRI Admin

Responsibilities:

• Manage ESRI ArcGIS enterprise and server administration, including software installation, maintenance, and updates on enterprise servers.
• Design and build future GIS systems to meet increasing needs and support our growing geospatial community of users.
• Create and maintain documentation related to best practices and standard operating procedures (SOP).
• Windows Server and IIS Administration
• Utilize ServiceNow ticketing system for user support and change related activities.
• Significant experience with relational database management systems (RDMS) such as MS SQL Server and Oracle. Design and customize database schemas and write custom SQL for data querying.
• Work with cloud technologies and hosting methodologies (Azure, AWS, Google Cloud Platform)
• Author Knowledge Base articles to enable end user self-service.
• Measure and refine support delivery for Global Enterprise GIS systems.
• Collaborate in a dynamic team environment with IT professionals, scientists, planners, engineers, and Geospatial Teams
• Communicate effectively with clients, subcontractors, regulatory agencies, and internal team members.
• Define business requirements and configure ESRI technology to meet them.
• Experience with ITIL service management concepts and methodologies; certification is a plus.
• Excellent interpersonal and telephone skills, organizational, planning skills and willing to talk in front of users.
• Proficient in problem resolution, promptly addressing incidents and issues.
• Analyze complex technical problems and troubleshooting systems related to ESRI technology such as application servers, databases, webservers, and networks.
• Ability to communicate to a global audience.

Qualifications:

• Bachelor s degree in Engineering / Computers / Electronics / IT / GIS
• Excellent communication and presentation skills
• Minimum 5 years of experience with at least 3 years relevant experience with GIS applications.

Good to have:

• Previous experience working with service desk systems in an IT environment desirable.
• Experience working with an Engineering company.
• Experience working with and supporting FME Desktop (Form) and FME Server (Flow)