Technical Analyst Endpoint L3 Engineers (24/7)-Stamford,CT.-Hybrid (1 or 2 days required in the office )

Long term contract
Responsibilities
Provide 24x7 shift-based advanced support for critical endpoint and VDI incidents.
Triage escalations from L1/L2, perform deep technical troubleshooting, and drive incidents to resolution within
SLAs.
Lead coordination with network, identity, security, application, and infrastructure teams during major incidents.
Produce clear incident timelines, root cause updates, and customer communications as needed.
Implement, and troubleshoot Group Policy (GPO) for endpoint configuration, security baselines, and user
experience.
Administer and support Microsoft Intune and SCCM/MECM for device enrollment, compliance, patching,
software distribution, and reporting.
Resolve device management issues (enrollment failures, policy conflicts, update compliance, deployment
failures).
Manage application lifecycle: pilot, UAT coordination, phased rollouts, rollback planning, and post-deployment
validation.
Troubleshoot packaging/deployment failures and dependency conflicts; partner with app owners for
remediation.
Troubleshoot complex issues on Windows 10/11 devices (performance, profile corruption, OS stability, drivers,
BitLocker, updates, login issues).
Support endpoint security and compliance troubleshooting (certificates, VPN agents, EDR conflicts per approved
tooling).
Provide advanced support for peripherals and collaboration tools as applicable.
Citrix Cloud & AWS Workspaces Issues troubleshooting on Endpoint OS and Application Level
Provide advanced troubleshooting for macOS endpoints (device posture, app issues, connectivity, OS updates,
MDM policy impact).
Support Chromebook/ChromeOS issues including enrollment, policy, authentication, and application access (as
applicable).
Perform root cause analysis (RCA), document known errors, and implement permanent fixes.
Create and maintain knowledge articles, SOPs, and runbooks for L1/L2 and operations.
Identify automation opportunities for common issues (self-service, scripts, monitoring improvements).
Experience & Requirements:
6+ years experience in enterprise endpoint support/engineering with at least 2+ years in L3 or equivalent
advanced escalation role.
Strong hands-on experience supporting SCCM/MECM in a medium-to-large enterprise environment.
Proven experience with OSD/imaging and deployment automation for Windows endpoints.
Demonstrated troubleshooting experience across Windows, macOS, and ChromeOS in managed enterprise
environments.
Experience supporting or integrating with VDI platforms (Citrix/AWS/Azure Virtual Desktop or equivalent).
Experience in 24/7 operations, on-call support, and handling major incidents and RA.