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Help Desk Representative

Hybrid in Weldon Spring, MO, US • Posted 5 days ago • Updated 3 days ago

Contract W2

3 Months

No Travel Required

Hybrid

Up to $20/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Analytical Skill
Call Center
Communication
Conflict Resolution
Critical Thinking
Customer Service
Documentation
Help Desk
Insurance
Management
Microsoft Excel
Microsoft Word
Multitasking
Problem Solving
Remote Support
Research
Service Level
ServiceNow
Technical Support
Virtual Private Network

Summary

Job Title: Help Desk Representative Job ID: 26-02798 Location: O'Fallon, MO (4 Days Onsite / 1 Day Remote) Duration: 3 Months (Temp to Perm) Pay Rate: $20/Hr on W2 Shift: 10:30 AM 7:00 PM CST

Job Summary

Seeking a customer-focused Help Desk Representative to provide first-level support for Small Business customers. The role involves handling inbound calls, troubleshooting issues, managing ServiceNow tickets, and delivering timely resolutions in a fast-paced environment.

Key Responsibilities:

Handle inbound customer calls and email requests with excellent service.
Troubleshoot and resolve Level 1 help desk inquiries.
Create, track, and update tickets in ServiceNow.
Research customer issues using multiple systems and coordinate with internal teams.
Meet first-call resolution and service-level expectations.
Maintain accurate documentation and follow-up on customer requests.

Required Qualifications:

Prior call center or customer service experience.
Strong phone communication and critical thinking skills.
Experience with ticketing systems (ServiceNow preferred).
Proficiency in Microsoft Office (Word, Excel, OneNote).
Excellent multitasking, analytical, and problem-solving abilities.
Ability to work independently and in a team environment.

Preferred:

Help Desk or Level 1 technical support experience.
Commercial or Small Business Insurance knowledge.
Experience with remote troubleshooting and VPN support.
College education is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sunrise
Position Id: 26-02798
Posted 5 days ago

Contact the job poster

V R Manjunathan

Recruiter @ Sunrise Systems, Inc.

View Profile

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