Usability Researcher

RESPONSIBILITIES:
Kforce has a client that is seeking a Usability Researcher in Redmond, WA.

Responsibilities:
* Research Execution and Project Management: Execute multiple concurrent research projects as assigned to evaluate task performance of Excel and Copilot compared with competitors
* Generative and Evaluative Research: Conduct quick-turnaround qualitative and mixed-methods research to generate insights for Excel and Copilot
* Data Analysis and Synthesis: Analyze and synthesize diverse data sources, prioritize findings, and clearly summarize work in visually well-designed, clear and actionable reports
* Project Management: Coordinate with multiple research and product team partners, study recruitment vendors/panel management, and research ops to move projects forward
* Hands-on Research Execution: study design, benchmark execution, analysis, etc.
* Rapid Insight Generation: Execute research and compile insights quickly to maximize impact
* Rapid Output Generation: Creating assets such as videos, presentations, and documents to summarize the insights

REQUIREMENTS:
* An advanced degree in Engineering, Social Science, or other data or research-centric field
* 6+ months of experience researching generative AI/LLM in a professional setting
* Proven experience in designing and executing mixed-methods UX research, including observing, understanding, and synthesizing human behavior into insights, to drive customer-focused product development
* Exceptional project management, organizing, and planning skills with keen attention to detail
* Strong written and verbal communication skills, with the ability to present and influence data-driven decisions
* Proficiency in qualitative research methods, insight synthesis, and generating insightful reports/outputs
* A passion for translating ideas, needs, and requests into rigorous and valid research questions

Desirable:
* An advanced degree in Human Computer Interaction, Human Factors, or related fields
* Experience conducting user research on AI, particularly generative AI (LLMs)

Hard Skills Assessments:
* Hard Skills Assessment Process: The assessment process will include 2 rounds
* Required Candidate Preparation: Readiness to share their skills and expertise and to work through research problems together

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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