Position: Workforce Management (WFM) Business Analyst
Location: Vancouver, BC, Canada (Onsite)
Duration: 8-10 Months with Extension
Rate: $58-$60/Hr CAD all-inc
About This Team : Workforce Management (WFM) Product team enables our global retail workforce through reliable, compliant, and scalable tools that support, scheduling, planning, timekeeping, wages, pay, and labor compliance. This team partners closely with Retail Operations, HR, Technology, and Analytics to ensure our workforce systems meet the needs of store teams today while evolving toward a nextgeneration platform that supports future growth and complexity.
Key Responsibilities
The WFM BA supports to Product Team s capabilities within the WFM ecosystem, balancing currentstate operational excellence with longterm platform transformation. This role plays a critical part in ensuring workforce tools are compliant, reliable, and intuitive for store & SSC teams globally.
- Collaborate with retail business stakeholders to gather, analyze, and document business requirements.
- Support the Product Manager and the Project Team with the activities and deliverables below:
- Assist in evolving the product roadmap for Time, Wage, Pay, and Compliance capabilities within the WFM ecosystem.
- Keep the documentation up to date for the maintenance and optimization of the current WFM technology stack to ensure stability, accuracy, and operational excellence.
- Help Product Manager to identify and prioritize improvements that reduce friction for store teams, payroll, and operations partners.
- Participate in defining the longterm product strategy and migration plan toward a nextgeneration WFM platform targeted for 2027.
- Foster partnership with Technology and Architecture teams to ensure platform decisions support scalability, compliance, and global retail needs.
- Collaborate with Retail Operations, HR, Payroll, UX, Analytics, and Engineering to define requirements and deliver impactful solutions.
- Help to translate complex business and regulatory needs into product requirements and prioritized backlogs.
- Help with tracking product performance and ensuring delivered solutions drive measurable business and operational value.
- Participate in gathering feedback from store teams and operations partners to improve usability and workflows.
- Facilitate Agile ceremonies including backlog grooming, sprint planning, retrospectives, and demos.
- Partner with Product Manager to prioritize backlog items and align on delivery roadmaps.
- Lead workshops and discovery sessions to identify business process improvements across retail and contact center operations.
- Work closely with developers and admins during configuration and development to ensure solutions meet business requirements.
- Support testing efforts by validating user stories, reviewing test cases, and participating in UAT.
- Assist in issue tracking, triage, and resolution during development and post-production support.
- Develop training materials and conduct end-user training
- Ensure alignment of WFM solutions with KPIs
Required Qualifications
- 4 7 years of experience as a Business Analyst, preferably within enterprise systems, retail technology, HR systems, or workforce management platforms (e.g. UKG, Kronos, Legion, Workday Time Tracking, or similar).
- Proven experience working in highly crossfunctional environments with technology, operations, and business stakeholders.
- Proven experience writing user stories, epics, and functional documentation.
- Requirements elicitation & documentation
- Strong understanding of Agile/Scrum methodologies and participation in Agile ceremonies.
- Agile delivery & backlog management
- Experience translating business requirements into scalable WFM solutions.
- Ability to communicate technical concepts to non-technical stakeholders effectively.
- Business process analysis & optimization
- Stakeholder management
Preferred Qualifications - Domain knowledge
- Payroll, timekeeping, or labor scheduling systems.
- Labor compliance, wage regulations, and workforce governance.
- Retail store operations and frontline workflows.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn t take yourself too seriously.
Thank You,
Augustin Ahmed
Sr Resource Manager
Parmesoft Inc,
Never miss an opportunity! Create an alert based on the job you applied for.
