Process Analyst

Remote • Posted 3 hours ago • Updated 3 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Reporting & Analytics

Summary

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Process Analyst for one of our client, Please share your resume with current location & full contact info

Role:Process Analyst

Location:Remote

Key Responsibilities

Customer Success Operations

  • Support customer renewal, retention, and expansion initiatives across accounts.
  • Track and manage renewal pipelines, churn risks, and customer lifecycle activities.
  • Assist CSM teams in identifying upsell and cross-sell opportunities.
  • Help standardize customer engagement and retention processes.

Business Analysis & Requirements Gathering

  • Gather and document business requirements related to:
    • Renewals
    • Contract terminations
    • Retention workflows
    • Expansion opportunities
    • Customer success processes
  • Translate business needs into actionable workflows and system improvements.
  • Create process documentation, BRDs, user stories, and operational requirements.

Process Improvement & Playbooks

  • Develop and optimize customer success playbooks and operational procedures.
  • Improve customer onboarding, renewal, and escalation workflows.
  • Identify process gaps and recommend scalable solutions.
  • Support automation initiatives within CS operations.

Stakeholder Coordination

  • Collaborate with Customer Success, Sales, Product, Finance, and Operations teams.
  • Coordinate cross-functional initiatives and track project deliverables.
  • Prepare reports, dashboards, and status updates for leadership.

Reporting & Analytics

  • Monitor customer health metrics, retention KPIs, and renewal trends.
  • Analyze churn drivers and customer engagement data.
  • Support reporting through Salesforce, Gainsight, or other CS tools.

 

With regards,

Naveen | Sr. Talent Acquisition

Rootshell Enterprise Technologies Inc.

|

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10448483
  • Position Id: 1207-8272-11668
  • Posted 3 hours ago

Company Info

About Rootshell Enterprise Technologies Inc.

Founded in 2011, we are an IT consulting and solutions company Headquartered in Santa Clara, California with branch offices in Pennsylvania. We have been serving clients across US, India, Singapore, and Middle East.

Rootshell is highly focused, dedicated and specialized as a consulting company for proving the most incredible experience in Information Technology, Product development and Niche IT skills.

We are headquartered in Silicon Valley and maintain our offshore centre in Hyderabad, India. We understand that technology is not an end in itself for most organizations, and therefore, we endeavour to design solutions that incorporate an organization’s strategic and business objectives. Our client-centric approach helps us in providing outstanding customer service and support.

We specialize in IT Consulting Services and provide end to end staffing of Niche technology skills, and tailor the skill spectrum as per the need of our customers. We enable our customers to transform their business using the power of cloud, analytics, managed services, and digital solutions. Also, we streamline the key business processes by deploying enterprise applications, integrating applications with IT infrastructure, and maintaining them, so that our customers can focus on organizational priorities.

About_Company_One
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Easy Apply

Full-time, Third Party

Depends on Experience

Remote

Today

Easy Apply

Full-time, Third Party

Depends on Experience

Search all similar jobs