EDI Systems Support Analyst

Role: EDI Systems Support Analyst  

Location: Baltimore City, MD (On-site with Hybrid)  [Note: One week per month onsite is required]

Duration: 12 Months Contract

Job Summary:
The resource requested will support ongoing Operations and Maintenance (O&M), requiring flexibility to adapt to changing priorities and support the continuous needs of the business.

Given the nature of O&M, their role is not tied to a fixed set of deliverables but rather to ongoing analysis, documentation, coordination, and support needs that evolve. To ensure successful operations, these resources must be flexible and able to adapt quickly to shifting priorities, supporting ongoing requirements gathering, workflow validation, issue resolution, and communication between stakeholders and the O&M teams/vendors. Their involvement will help maintain service continuity, reduce risks from operational gaps, and ensure that business needs are consistently met. Overall, this position includes Planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers-specifically the EDITPS. This individual is responsible for performing the following tasks:

• Develop/provide user manuals, programmer maintenance manuals, system design documentation; Provide operations and maintenance support;
• Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements;
• Perform data entry;
• Provide support services to maintain operational data storage and retrieval applications resident on diverse computer platforms including, but not limited to, mainframes, and minicomputers;
• Implement and maintain backup and disaster recovery systems and processes;
• Develop standard operating procedures for the data center and associated systems/applications;
• Provide alternative sources of computer operations support and/or data center facilities;
• Provide assistance and help to users in areas, including, but not limited to, personalized assistance, telephone assistance and limited training.
• Perform hardware/software testing, installation, and maintenance.
• Collect and maintain statistics on hardware and software problems, maintenance service calls, and user base;
• Migrate data from system A to system B, which may require data QA/QC, data cleansing, data conversion and manipulations management.
• Monitor system performance and coordinate with office system vendors and users on efficient and effective use of the system.
• Provide technical training on all functions of the system.
• Develop requirements/specifications for hardware, software, and/or services;
• Develop special applications as required;
• Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s);
• Develop and maintain a configuration management program for all supported applications;
• Develop and maintain a lifecycle management program for all hardware and software applications;
• Centrally administer software licenses, including dynamic allocation;
• Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control;
• Centrally distribute electronic software;
• Migrate systems between State-owned and/or commercial facilities
• Manage and administer user identifications; passwords; and security keys; and
• Provide secure data center facility to host mission critical applications

Education: This position requires a Bachelor’s degree from an accredited college or university in Computer Science, Networking, or a related scientific or technical discipline.

General Experience: The proposed candidate must have at least three (3) years of relevant experience

Specialized Experience:

• Banking EDI transactions.
• Optical Character Recognition (OCR).
• A.I. models for Third Party Liability (TPL) Lead Letters.
• Claim process.
• Workflow Management

Note: Need to share degree or technical certificate for the submission purposes.