SunRay Enterprise Inc
SunRay Enterprise Inc

Urgent Opening - IBM Sterling OMS Production Support Lead - Remote

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • IBM Sterling OMS
  • Supply Chain
  • Order Management
  • Enterprise Integrations
  • ERP
  • WMS
  • CRM
  • Production Support

Summary

Hello Professional,

Hope you are doing well..!!
We have immediate positions of below roles, If you are interested please share your updated resume at
Title: IBM Sterling OMS Production Support Lead
Location: Remote
Role Overview
We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporting large-scale order fulfillment and distribution environments.
Key Responsibilities
  • Lead L2/L3 Production Support activities for IBM Sterling OMS and related integrated applications.
  • Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments.
  • Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues.
  • Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and system health.
  • Coordinate with business users, infrastructure teams, vendors, and development teams during incident resolution and major releases.
  • Lead deployment support, release validation, and post-production monitoring activities.
  • Identify opportunities for automation, service improvements, and operational efficiency.
  • Prepare operational dashboards, service reports, KPI metrics, and executive status updates.
  • Mentor support team members and provide technical leadership during production escalations and war-room calls.
Required Skills
  • Strong hands-on experience with IBM Sterling OMS (APIs, Services, User Exits, Agents, Business Center, Order Monitoring).
  • Deep understanding of Supply Chain, Distribution, Order Fulfillment, Inventory Management, and Order Orchestration processes.
  • Proven experience supporting complex integrations involving ERP, WMS, CRM, Dynamics 365, EDI, MQ, Middleware, REST/SOAP APIs, and MuleSoft.
  • Strong troubleshooting skills across application, integration, middleware, and database layers.
  • Working knowledge of Java/J2EE, XML/JSON, SQL, Unix/Linux, and log analysis.
  • Experience managing high-severity incidents, on-call support, and SLA-driven support environments.
Preferred Skills
  • Experience leading AMS / Production Support delivery teams.
  • Exposure to WMS platforms, ERP systems (Oracle, SAP, Dynamics), and omnichannel commerce environments.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, Kibana, Datadog, or AppDynamics.
  • Experience supporting IBM Sterling OMS Cloud environments.
  • ITIL Foundation certification is a plus

Thanks & Regards,
Dharm Sharma
SunRay Enterprise, Inc.
Phone: ext.244
(Fax)
Email:
URL:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90798281
  • Position Id: 9082290
  • Posted 3 hours ago
Contact the job poster
DS

Dharmendra Sharma

Recruiter @ SunRay Enterprise Inc
View Profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IBM Sterling OMS Production Support Lead

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

IBM Sterling OMS Production Support Lead

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

IBM Sterling OMS Production Support Lead

Remote

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Urgent Opening - Sr Manager- Application Production support - Remote

Remote

•

2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Search all similar jobs
Remote jobs at SunRay Enterprise Inc