Voice Services Telecom/UC Engineer

5-7 years of experience as a Voice Telecom UC EngineerResponsible for MS Teams architecture, installs, maintenance, etc.Testing and validatuon of servicesMust have proven experience with MS Teams Voice, IP Tele, PBX, etc.MS Teams ConsoleSIP, Number porting.This is a hybrid opportunity in Boston - 3 days onsite / 2 days remote - local candidates only.No 3rd Party Vendor calls/emails or candidates.

Job description: Junior VoIP Engineer Cambridge, MA 6 Months + Contract Pay Rate: $35/hr Minimum Qualifications 3 5 years of experience supporting IP Telephony / Unified Communications in an enterprise environmentExperience providing Level 2/3 support using ITSM tools (ServiceNow or similar)Hands-on experience with Cisco CUCM, Unity Connection, and VoIP gateways (SIP, CUBE)Working knowledge of Microsoft Teams Phone, Zoom Phone, or similar UC platformsStrong VoIP troubleshooting skills (call qual

Responsibilities: Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit).Troubleshoot VolP-related issues including call quality, registration, and connectivity.Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints.Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations.Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team.Provide Level 2/3 support for IPT-relate

Solid experience in Microsoft TEAMS Voice Architecture, and voice service administration, Delivers system/user installations, maintenances, MACD and AdministrationExperience in Microsoft Teams admin console, feature, licensing enablement and administrationKnowledge in Contact Center technology related to CCaaS environments, SIP integration