Technology Governance Program Analyst

Role: Technology Governance Program Analyst

Location: Atlanta, GA (Hybrid)

Type: Contract

Notes from hiring manager:

This role combines business understanding, technology delivery knowledge (DevOps), and compliance governance. The person is responsible for documenting risks and issues, explaining them clearly, and creating/documenting practical remediation plans that teams can actually implement. This also may require rewriting or enhancing existing policies and procedures.

Overview:

• This role will work directly in Governance, Compliance, and Enablement with the Platform Engineering and Automation teams.
• A business analyst in the Technology Governance program is expected to lead issues as they arise, and apply a solid understanding of technical concepts within the assigned technology segment, while also maintaining the ability to build a coherent narrative to successfully explain the issue to a non-technical audience.
• This role will collaborate with and support teammates across the technology organization including corporate governance and risk teams, and make recommendations for process, metric and reporting improvements.

Essential Duties and Responsibilities:

• The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Enablement: Conduct comprehensive coaching to drive compliance, best practices, and higher code quality across application delivery teams within Client.
• Compliance Monitoring: Monitor and track regulatory changes, ensuring that the organization remains compliant with all relevant laws, standards, and industry regulations.
• Policy Development: Leads the development, implementation, and revision of corporate standards and procedures to align with Client policies, best practices, and compliance requirements.
• Audit Support: Collaborates with internal and external audit teams, providing documentation and evidence as needed to demonstrate compliance and adherence to governance standards. This role spans from issue intake, investigation, and remediation plan development, through issue remediation and resolution narrative development.
• Issue Management: Develop and maintain issue response plans to effectively address and mitigate compliance violations.
• Training and Awareness: Develop and deliver training programs to educate employees on governance, risk, and compliance matters, fostering a culture of awareness and accountability.
• Reporting: Gather data to create automated and ad-hoc reports for management and stakeholders summarizing issue assessments, compliance status, and recommendations for improvement.

Basic Qualifications:

• Bachelors degree or equivalent experience required.
• Minimum of 3 years of experience as a business analyst, demonstrating a solid understanding of technical concepts and the ability to explain issues to a non-technical audience.
• Self-starter, with strong project leadership skills and the ability to actively listen to stakeholders.
• Creative problem-solving mindset required, for both overcoming technical issues as well for navigating organizational labyrinths to find appropriate solutions.
• Analytical and organizational skills, as well as communication and presentation skills (including reporting and analytics).
• IT governance and compliance experience/exposure.

Preferred Qualifications:

• Masters degree preferred. Prefer a combination of a Bachelors degree in a fine arts discipline (English, History, etc) and a Masters degree in a technical discipline (Computer Science, Math or Statistics, Engineering, etc) – or vice versa.
• Knowledge of Platform Services Technology principles and tools, specifically CICD.
• Experience with audit processes in financial organizations.
• Project management certification
• ITIL Certification
• COBIT Training
• Agile certification