Help Desk Analyst

Description

We are looking for a Help Desk Analyst to support end users in a fast-paced plastics manufacturing environment in Greenville, South Carolina. This Contract position is ideal for someone who enjoys solving technical issues, delivering strong customer service, and helping employees stay productive with reliable IT support. The role focuses on responding to service requests, resolving common hardware and software problems, and ensuring each issue is documented and escalated appropriately when needed.

Responsibilities:
Respond to incoming support requests by phone or ticketing channels and provide timely first-line technical assistance to end users.
Resolve routine technology issues such as password access problems, printer setup concerns, workstation support, mobile device questions, and basic network-related incidents.
Guide employees on the use of newly introduced or updated tools and systems through clear instruction and practical support.
Research solutions by consulting available documentation, internal resources, and external knowledge references to identify effective resolutions.
Escalate more complex or unresolved incidents to advanced support personnel, team leads, or management while supplying accurate issue details.
Maintain complete service records by documenting troubleshooting steps, actions taken, outcomes, and final resolution status within the ticketing system.
Monitor assigned cases closely and manage workload to meet established service expectations and response commitments.
Deliver attentive customer service while building effective working relationships with users across different departments and levels of the organization.

Requirements

Working knowledge of help desk operations, service desk procedures, and day-to-day technical support best practices.
Proven ability to diagnose and resolve a range of user-facing technical issues in a hands-on support environment.
Experience with Microsoft Windows, service desk tickets, telephone-based support, and ticketing system tools.
Strong customer service and communication skills, with the ability to explain technical information clearly in both written and verbal formats.
Solid computer proficiency, including the ability to work with spreadsheets and review data for patterns or recurring issues.
Strong organizational skills with the ability to adjust priorities and remain effective in a changing, fast-paced setting.
Detail-oriented and self-directed approach to work, with the ability to manage tasks independently and follow issues through to completion.
Ability to collaborate effectively with professionals at all levels and maintain positive working relationships across the organization.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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