Immediate need for a talented Fraud Specialist/Fraud Operations Specialist I. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-32482
Pay Range: $20/hr - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Investigate and manage fraudulent activities through in-depth analysis.
- Conduct customer authentication and ensure compliance with fraud policies.
- Analyze relevant data to confirm or clear fraud and validate customer identity.
- Handle inbound calls and provide guidance to customers affected by fraud.
- Participate in the establishment and implementation of policies to deter fraudulent usage.
- Identify fraud trends and recommend solutions for team projects.
Key Requirements and Technology Experience:
- Minimum 1 year of experience in fraud operations, customer service, or a call center environment.
- Strong skills in Fraud Investigation, Customer Authentication, Identity Verification, Fraud Prevention, Dispute Resolution, Inbound Calls, Multi-System Navigation, Documentation, Communication, and Customer Service.
- High School diploma or equivalent.
- Excellent spoken English and good telephone etiquette.
- Typing skills and flexibility to work weekends and holidays.
- Background in banking fraud, debit/credit card disputes, telecom fraud, identity verification, or account security.
Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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