Sr. Voice Engineer

Eclaro''s is looking for a Sr.  Voice Engineer to join their team.  

This is a 12-month hybrid contract

***NO 3RD PARTIES -UNABLE TO SUBCONTRACT**

Key Responsibilities

VoIP Platform Administration

• Manage day-to-day VoIP operations including:
• User provisioning and deprovisioning
• Call routing, dial plans, and number management
• Call center queues and agent configurations
• Monitor system health, performance, and uptime

Deployment & Engineering

• Deploy and configure:
• IP phones and endpoints
• Call managers and VoIP platforms
• Session Border Controllers (SBCs)
• Support new site builds, migrations, and system upgrades

Troubleshooting & Incident Response

• Diagnose and resolve call quality issues (latency, jitter, packet loss)
• Respond to and remediate critical voice outages
• Perform root cause analysis and implement preventative fixes

Unified Communications & Integration

• Integrate voice platforms with:
• Messaging and conferencing tools
• Directory and identity services (e.g., Active Directory)
• Support interoperability across UC systems and third-party platforms

Design & Capacity Planning

• Conduct needs assessments and recommend scalable voice solutions
• Design and optimize call flows and routing strategies
• Perform capacity planning to ensure performance and reliability

Vendor & Carrier Management

• Coordinate with telecom carriers and vendors
• Oversee provisioning, escalations, and service delivery
• Ensure SLAs and performance standards are met

Documentation & Standards

• Maintain accurate documentation including:
• System configurations and network diagrams
• Statements of Work (SOWs) and implementation plans
• Test procedures and validation results
• Inventory and asset tracking

Qualifications

• 5+ years of experience in VoIP / Voice Engineering / Unified Communications
• Strong expertise in:
• SIP, RTP, and VoIP protocols
• Call routing, dial plans, and call flow design
• SBCs and carrier interconnects
• Experience with enterprise voice platforms (e.g., Cisco, Microsoft Teams Voice, Avaya, or similar)
• Proven ability to troubleshoot network-related voice issues (QoS, latency, packet loss)
• Experience integrating voice systems with identity and collaboration platforms
• Strong documentation and communication skills

What We’re Looking For

• A hands-on engineer who can both design and execute
• Someone comfortable working in a lean, high-impact environment
• Ability to operate independently with minimal oversight
• A problem-solver who improves systems—not just maintains them

Nice to Have

• Experience with cloud voice platforms (e.g., Teams Voice, Zoom Phone)
• Knowledge of QoS design and network performance tuning
• Certifications (CCNA/CCNP Collaboration, equivalent VoIP certs)