Description IT Support Specialist / Systems Administrator (Part Time)Company OverviewGrowing organization seeking an IT professional to provide hands-on technical support and assist with day-to-day systems administration activities. This role offers the opportunity to work closely with end users while gaining exposure to a broad range of technologies and IT initiatives.
Position Details- Job Title: IT Support Specialist / Systems Administrator
- Employment Type: Contract-to-Hire
- Location: Hybrid opportunity within the Lower Hudson Valley region
- Schedule: All 3 days on site per week
- Hours: Part-time, 24 hours per week
- Start Date: Immediate opening
Core Responsibilities- Provide technical support to employees through a ticketing system, phone support, email requests, and walk-up assistance
- Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
- Create, modify, and maintain user accounts within Active Directory and Microsoft 365
- Assist with onboarding and offboarding activities, including equipment provisioning and account setup
- Install, configure, and maintain desktops, laptops, and related peripherals
- Support device deployments, technology refresh initiatives, and office moves as needed
- Document technical issues, resolutions, and support procedures
- Escalate complex technical issues to senior IT staff or specialized support teams
- Maintain a high level of customer service while meeting ticket resolution goals
- Assist with various IT infrastructure and operational projects as assigned
Requirements Required Qualifications- 2+ years of experience in Help Desk, Desktop Support, or Technical Support roles
- Experience supporting both Level 1 and Level 2 end-user issues
- Strong customer service and communication skills
- Comfortable providing both remote and in-person technical support
- Ability to deploy, configure, and troubleshoot desktop and laptop hardware
Experience with:- Active Directory
- Microsoft 365 / Office 365
- Solid troubleshooting skills across Windows operating systems, hardware, software, and basic networking issues
- Ability to manage multiple priorities in a fast-paced environment
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