Job Title: ServiceNow Architect/Consultant (Source to Pay)
Location: Remote
Job Summary
We are seeking an experienced Source-to-Pay Operations professional with strong expertise in the ServiceNow platform, solution architecture, customer-facing consulting, and procurement/supply chain operations. The ideal candidate will partner with customers and executive stakeholders to drive successful adoption, implementation, and optimization of ServiceNow Source-to-Pay Operations solutions while delivering measurable business value.
Key Responsibilities
- Serve as a trusted advisor to customers on ServiceNow Source-to-Pay Operations solutions.
- Engage with executive stakeholders and business leaders to align technology solutions with organizational objectives.
- Provide solution architecture, technical consulting, and process consulting expertise.
- Guide customers on procurement and supply chain best practices and digital transformation initiatives.
- Support implementation and optimization of ServiceNow Source-to-Pay Operations products.
- Advise, coach, and mentor customers to maximize value realization and platform adoption.
- Develop customer-facing content, including presentations, webinars, and enablement materials.
- Leverage data-driven insights to support customer success and business outcomes.
Required Skills
- ServiceNow Platform
- Solution Architecture
- Customer Success / Customer-Facing Consulting
- Executive Stakeholder Management
- Procurement & Supply Chain
- Source-to-Pay (S2P) Operations
- Strong verbal and written communication skills
- Data-driven approach to problem solving
Preferred Skills
- Knowledge of ServiceNow Playbooks
- Knowledge of Process Automation Designer
- Knowledge of Integration Hub
- Knowledge of ServiceNow integration tools and capabilities
- Experience with value consulting and value realization
- Content and webinar development experience
- Experience implementing ServiceNow Source-to-Pay Operations products
Qualifications
- 8+ years of experience in a customer-facing role such as Solution Architect, Technical Consultant, Process Consultant, Customer Success Manager, or a related role.
- 5+ years of experience managing executive business stakeholders within customer organizations preferred.
- 2+ years of experience with the ServiceNow platform in a technical capacity such as Developer, Solution Architect, Technical Consultant, or a related role.
- Knowledge of ServiceNow platform capabilities, including Playbooks, Process Automation Designer, and Integration Hub preferred.
- Knowledge of ServiceNow integration tools and capabilities preferred.
- 2+ years of experience working with procurement and/or supply chain processes or technologies preferred.
- Experience implementing ServiceNow Source-to-Pay Operations products strongly preferred.
- Demonstrated commitment to customer success, including advising, coaching, and mentoring customers on technology adoption and business process improvement.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
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