Solomons International
Solomons International

Batch Operations Technician / Analyst

Raleigh, NC, US • Posted 14 hours ago • Updated 13 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Problem Solving
  • Mainframe
  • Job Scheduling
  • Incident Management
  • GMI
  • Conflict Resolution
  • Business Continuity Planning
  • Batch Processing
  • Backup
  • Customer Service
  • Customer Experience
  • Microsoft Windows
  • Operating Systems
  • Recovery
  • SLA
  • RDBMS
  • SQL
  • Scripting
  • Servers
  • Service Level
  • Shell
  • Unix
  • Workflow
  • Management
  • Application Support
  • Batch Operations

Summary

Batch Operations Technicians/ Analyst:
Direct Client requires Batch Operations Technicians to support daily batch operations requirements for Client Operations and Maintenance.
 
Direct Client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations. 
 
Responsibilities include:
  • Providing production operations support by executing and monitoring batch process
  • Verifying batch results and supporting nightly production environments across multiple servers.
  • Performing first level analysis of all data interface processing exceptions, logs
  • Escalating unresolved issues and problems according to defined on-call support procedures.
The technician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.
 
Additionalduties include:
  • Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
  • Providing rapid support during outages and assisting in workload automation forecasting
  • Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
  • Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures
SkillRequired / DesiredAmount of ExperienceTotal YearsLast used
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.
Required5 Years  
Experience with batch operations, job scheduling and monitoring tools.
Required5 Years  
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.
Required5 Years  
Experience working with internal teams to identify opportunities to improve the product and customer experience.
Required5 Years  
Demonstrated experience documenting processes and procedures as required.
Required5 Years  
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.
Required5 Years  
Experience with relational database skills, Basic SQL programming
Required5 Years  
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
Required5 Years  
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.
Required5 Years  
Ability to communicate effectively in both oral and written formats.
Required   
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10179676
  • Position Id: 9138283
  • Posted 14 hours ago
Contact the job poster
Siva Prasad

Siva Prasad

Recruiter @ Solomons International

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