Job Title: Data Analyst – Client Inventory & Billing Systems
Location: United States (Remote/Onsite as required)
Employment Type: Full-time
Experience: 5+ years (Extensive experience in client-facing inventory and billing systems required)
Job Summary:
We are seeking a highly skilled and client-focused Data Analyst with extensive experience in inventory and billing systems. This role is critical to ensuring accurate data management, reporting, and automation across client-facing platforms. The ideal candidate will have deep expertise in data visualization, cross-platform integration, and operational analytics, with a strong understanding of IT service environments and tools such as ServiceNow, Aria/VROps, and Nagios.
Key Responsibilities:
- Analyze, validate, and maintain client inventory and billing data across multiple systems and platforms.
- Develop and manage dashboards and reports using Tableau and Excel to support client billing accuracy and inventory tracking.
- Automate recurring data processes and reporting workflows using Excel macros, Power BI, or Tableau scripting.
- Execute cross-platform queries and integrate APIs to consolidate data from disparate systems.
- Collaborate with client teams, IT operations, and finance to ensure data integrity and timely reporting.
- Respond to client inquiries and emails professionally within a 2-business-day SLA.
- Support ITIL-aligned service management processes and contribute to continuous improvement initiatives.
- Document data models, workflows, and reporting standards for internal and client-facing use.
Required Skills & Qualifications:
- 5+ years of experience in data analysis with a strong focus on client inventory and billing systems.
- Advanced proficiency in MS Excel (formulas, pivot tables, macros).
- Strong knowledge of Tableau data structures and dashboard development.
- Experience with Power BI and automation scripting.
- Proven ability to work with cross-platform queries and APIs.
- Familiarity with ITIL frameworks and service delivery environments.
- Excellent communication, documentation, and stakeholder management skills.
Preferred Familiarities:
- ServiceNow: Data access, query building, and API integration.
- Aria/VROps: Query development and data extraction for inventory and performance metrics.
- Nagios: API usage for monitoring and alert data analysis.
Soft Skills:
- Strong communication and documentation abilities.
- Ability to respond to customer emails professionally within 2 business days.
- Collaboration and coordination with cross-functional teams.
- Adaptability in handling change management processes.
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
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