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IT Operations Manager

Mason, OH, US • Posted 13 hours ago • Updated 13 hours ago

Full Time

On-site

$150000/yr

Vaco by Highspring

Fitment

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Job Details

Skills

Summary

Vaco is partnering with a global organization to identify an experienced IT Operations Manager to lead their infrastructure environment.

This is a direct hire, fully onsite role in Mason, OH.

The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations.

This role will be instrumental in driving global standardization, optimizing vendor partnerships, and enhancing service delivery across multiple regions.
This is a hands-on leadership position requiring both strategic oversight and operational execution.
The ideal candidate will have experience working with global teams (including Europe and other time zones), as well as selecting, onboarding, and governing IT vendors and managed service providers.

Responsibilities:

Lead the consolidation and standardization of global IT support models across North America, Europe, and other regions
Partner closely with international IT leaders to ensure alignment across time zones and cross-cultural teams
Evaluate, select, and onboard new IT vendors and managed service providers to support evolving business needs
Establish and enforce vendor governance frameworks, including performance management, SLAs, and contract alignment
Transition Level 1 and Level 2 service desk functions to a 24x7x365 managed services model
Stand up and oversee vendor-managed NOC and SOC operations
Rationalize application portfolio, eliminate redundant systems, and reduce technical debt
Drive continuous improvement across ITIL-based processes (incident, problem, change, and asset management)
Act as escalation point for major incidents and lead root cause analysis and long-term remediation efforts
Balance strategic transformation initiatives with day-to-day operational support, including hands-on regional support as needed
Deliver cost efficiencies while improving service quality and user experience
Quarterly travel to Europe to support alignment with international stakeholders and initiatives.

Experience:

8+ years of progressive experience in IT operations, infrastructure, or service delivery leadership
Proven experience working with global teams, particularly across Europe and multiple time zones
Strong background in IT vendor selection, onboarding, and ongoing vendor management/governance
Experience transitioning service desk operations to a managed service provider (MSP) model
Demonstrated success implementing or managing vendor-led NOC and SOC services
Hands-on experience with infrastructure modernization, cloud platforms (Azure, AWS), and enterprise systems
Strong track record of reducing technical debt and optimizing technology stacks
Deep knowledge of ITIL-based service management practices
Expertise supporting end-user environments, including hardware, software, and desktop deployment
Experience with Microsoft technologies (M365, Azure AD, on-prem AD) and identity/SSO solutions
Familiarity with cybersecurity governance and compliance frameworks
Strong communication skills with the ability to collaborate effectively across global teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 476205
Posted 13 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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