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IT Support Technician

Elizabethtown, KY, US • Posted 2 days ago • Updated 2 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Technical Support
Printers
Software Management
Workflow
Productivity
Network Security
VPN Administration
Cyber Security
Documentation
Remote Administration
IT Infrastructure
Computer Networking
Data Storage
Management
Business Continuity Planning
Disaster Recovery
Network
Research
Testing

Summary

This person would provide level 2 end user support. This person would be in charge of the initial diagnostics and work with vendors. For example: initial diagnostics for printers but using a service contract from a company in charge of that kind of devices. They would basically be responsible for assisting the users with PCs and most basic network troubleshooting as the initial diagnostics.

Responsibilities:

Resolution of desktop and network issues for a wide range of client system and network environments
Maintain and manage client systems and networks in a manner that provides value to the client as an IT technology partner and consultant.
Software application management, maintenance and consulting
Provide recommendations for workflow and productivity enhancement.
Work as part of a team to design, implement and support the client's network, representing a wide range of industries and technology.
Network security management, including VPN administration and cybersecurity best practices.
Documentation of support procedures and network configurations
Provide local and remote administration of client IT infrastructure including server, security, networking, storage systems, and desktops.
Perform all tiers of support with the ability to escalate in an efficient manner, as needed.
Configure, maintain, and manage business continuity and disaster recovery platforms.
Work with the Engineering team to design and implement network and application solutions.
Research new trends and technologies leading to testing and justification for deployment.

#LI-DNI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116340
Position Id: 4df3670c8d7dc836f9959fbe306b6514
Posted 2 days ago

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