Desktop Support

Chicago, IL, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Independent
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Senior Desktop Support Engineer
  • L1/L2 desktop support
  • Network
  • Mobile Devices
  • Microsoft Windows
  • Laptop
  • LAN
  • AV
  • Active Directory
  • Customer Support
  • Finance
  • Firewall
  • Incident Management
  • Market Analysis
  • Microsoft Exchange
  • Microsoft Outlook
  • Remote Support
  • SLA
  • Switches
  • ServiceNow
  • WAN
  • Virtual Private Network
  • Routers

Summary

We are seeking a Senior Desktop Support Engineer / Trade Floor Support Analyst with 5+ years of experience supporting high-pressure trading floor environments. The ideal candidate will provide L1/L2 desktop support, act as an escalation point for complex issues, and support desktops, laptops, mobile devices, AV systems, printers, and network connectivity while ensuring high service quality in SLA-driven environments.

Required Skills:

  • Strong experience in Trade Floor / Trading Desk IT Support
  • Expertise in Windows 10/11, Active Directory, O365, Outlook/Exchange, MS Teams
  • Experience supporting market data systems, trader voice, trading applications
  • Knowledge of LAN/WAN, VPN, switches, routers, firewalls, wireless access points
  • Hands-on experience with AV / Video Conferencing / Meeting Room technologies
  • Strong troubleshooting, incident management, and ServiceNow ticketing experience
  • Knowledge of compliance controls (SOX, FCA, Dodd-Frank) preferred
  • Excellent communication, documentation, and customer support skills

Preferred: Experience in Oil & Gas / Financial Trading environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 8955280
  • Posted 1 day ago
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