Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician

Role:  Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician

Location: Morgan Park, Chicago, IL(onsite)

Contract duration :Long Term

Minimum years of experience: 3+ years

Qualifications

•              3+ years of Experience as Deskside Support Specialist (hardware configuration & support)

•              Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications

•              Prior experience troubleshooting utilizing remote support tools

•              Prior ServiceNow ticketing system experience

•              Ability to troubleshoot first call resolutions while being able to multi task hardware related issues

•              Prior experience in imaging workstations (desktops/laptops)

•              VPN and VDI support experience required

•              Support End-User projects supporting IT & business operations

•              Effectively work with cross functional teams to deliver on IT & business objectives

•              Support Installs, Moves, Adds, & Changes

•              Call center support experience, preferred

•              Prior inventory management of corporate assets required

•              Prior enterprise printer support required

•              Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization

•              Ability to lift 25 lbs.

Responsibilities

•              Day to day varies from phone/email, project-based work

•              Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment

•              Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure

•              Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications

•              Support new hire deployments, as well as, RTO projects and office moves

•              Network connectivity troubleshooting & control room support

•              Maintaining hardware inventory in designated site pantry & inventory management tools

•              Shipping and receiving of assets

•              Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution              

“Siri Info Solutions INC  is Equal opportunity employer”