An established real estate development and property management company is seeking an IT Support Engineer to join their internal technology team. In this role, you will provide hands-on technical support to employees across corporate offices and property management sites, ensuring that systems, devices, and applications remain reliable and secure for daily operations.
As the primary point of contact for internal technical issues, you will troubleshoot hardware, software, networking, and user access problems while delivering excellent customer service to employees at all levels of the organization. You will play a key role in maintaining the company's IT infrastructure and supporting the technology that powers property management systems, leasing platforms, and business operations.
This role involves a mix of end-user support, workstation management, system administration assistance, and coordination with third-party vendors. The ideal candidate is proactive, technically curious, and comfortable supporting both office staff and field-based employees in a fast-paced real estate environment.
You will work closely with IT leadership, property management teams, accounting, and operations staff to ensure technical issues are resolved quickly and efficiently while contributing to ongoing technology improvements across the organization.
This role will be on-site in Marlton, NJ.
Required Skills & Experience
2+ years of experience in IT support, help desk, or desktop support roles
Strong troubleshooting skills across Windows operating systems and common business applications
Experience supporting laptops, desktops, printers, and mobile devices
Experience managing and documenting support requests within a ticketing system
Working knowledge of Microsoft 365 administration including Outlook, Teams, and SharePoint
Basic understanding of networking concepts including DNS, DHCP, VPN, and Wi-Fi connectivity
Experience with Active Directory user management including account provisioning and password resets
Strong customer service skills with the ability to support non-technical users
Ability to prioritize multiple support requests in a fast-paced environment
Excellent verbal and written communication skills
Reliable attendance and ability to support an on-site workforce
Desired Skills & Experience
Experience supporting property management or real estate platforms such as Yardi, AppFolio, or MRI Software
Familiarity with endpoint management tools such as Intune or other device management platforms
Basic knowledge of cybersecurity best practices and endpoint security tools
Experience supporting conference room technology and office AV systems
Understanding of IT asset tracking and lifecycle management
Experience coordinating with external IT vendors and service providers
What You Will Be Doing
Providing day-to-day IT support for corporate staff and property management teams
Troubleshooting hardware, software, and connectivity issues for end users
Setting up and deploying laptops, desktops, and mobile devices for new employees
Managing user accounts, permissions, and access requests within Active Directory and Microsoft 365
Installing and configuring standard business applications
Supporting printers, scanners, and office peripherals
Assisting with onboarding and offboarding processes for employees
Documenting all support activities and resolutions within the ticketing system
Escalating complex issues to senior IT staff or external vendors when needed
Supporting office technology including conference rooms, Wi-Fi, and collaboration tools
Maintaining accurate inventory records for IT equipment and assets
Assisting with system upgrades, patching, and IT infrastructure projects
Tech Breakdown
40% End User Support and Troubleshooting
25% Workstation Setup, Device Management, and Asset Tracking
20% Microsoft 365 and User Access Administration
15% IT Projects, Documentation, and Vendor Coordination
Daily Responsibilities
45% Responding to support tickets and assisting employees with technical issues
25% Setting up and configuring new user workstations, laptops, and mobile devices
15% Managing user accounts, permissions, and application access
10% Supporting office technology including printers, conference rooms, and network connectivity
5% Documenting solutions, maintaining asset inventory, and assisting with IT projects
The Offer
You will receive the following benefits:
Competitive salary based on experience
401(k) with company matching
Comprehensive medical, dental, and vision benefits
Generous PTO and paid holidays
Employee housing and property rental discounts (where applicable)
Professional development and certification support
Stable career growth within a growing real estate development and property management company
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 869571
- Posted 13 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.
.png?format=webp)
