Moveworks AI Solution Architect - Remote work

Moveworks AI Solution Architect

Remote work

We are seeking an experienced Solutions Architect to lead the decommissioning of our current Moveworks AI platform and the design and delivery of its replacement. This is a high-impact, cross-functional role that sits at the intersection of enterprise architecture, AI/automation strategy, and IT service delivery. You will own the full migration lifecycle from current-state assessment through to replacement platform launch working closely with IT, HR, Security, and business stakeholders.

Key Responsibilities

Platform Assessment & Decommissioning

• Conduct a comprehensive audit of the existing Moveworks environment, including active use cases, integrations, workflows, bots, knowledge connectors, and user adoption metrics
• Document all dependencies across enterprise systems (ITSM, HRIS, SSO, knowledge bases, communication platforms such as Slack or Microsoft Teams)
• Develop and execute a structured decommissioning plan with minimal disruption to end users and business operations
• Define data retention, archival, and cleanup procedures in alignment with security and compliance requirements

Replacement Solution Design & Architecture

• Evaluate and recommend a replacement AI assistant or enterprise automation platform based on organizational needs, budget, and strategic direction
• Design the end-to-end architecture of the replacement solution, including integrations, security model, identity management, and conversational AI capabilities
• Define parity and enhancement requirements ensuring the replacement meets or exceeds Moveworks' current functionality
• Produce architecture diagrams, technical specifications, and solution design documentation

Implementation & Delivery

• Lead or oversee the build, configuration, and integration of the replacement platform
• Manage vendor relationships, procurement, and contract considerations related to the transition
• Partner with IT, HR, and business teams to migrate workflows, knowledge content, and automation use cases to the new platform
• Establish testing frameworks, UAT processes, and cutover plans

Stakeholder Engagement & Change Management

• Serve as the primary technical point of contact for all migration-related decisions
• Communicate project status, risks, and milestones to executive sponsors and stakeholders
• Collaborate with change management and communications teams to drive user adoption of the new platform
• Develop training materials and enablement plans for end users and support staff

Required Qualifications

• 8+ years of experience in enterprise IT architecture, solutions architecture, or a related technical leadership role
• Hands-on experience with Moveworks, including configuration, integrations, and use case management
• Strong knowledge of enterprise AI assistant or automation platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot, Workato, IBM Watson, or similar)
• Experience designing and executing platform migrations or decommissioning projects in complex enterprise environments
• Proficiency integrating with enterprise systems such as ServiceNow, Workday, Okta, Slack, Microsoft Teams, Confluence, or similar
• Solid understanding of identity and access management, SSO/SAML, and enterprise security standards
• Excellent communication skills able to translate technical concepts for both technical teams and executive audiences

Preferred Qualifications

• Experience with conversational AI, NLP platforms, or agentic AI systems
• Familiarity with ITIL frameworks and enterprise service management practices
• Prior experience leading vendor evaluation and RFP processes
• Certifications in cloud platforms (AWS, Azure, Google Cloud Platform) or enterprise architecture frameworks (TOGAF, Zachman)