Field Service Technician II

Description:
This is a 9-month project, at times they will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When they are flying, they will be travelling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though in some cases the candidate will be traveling overnight starting Sunday. Friday would be a meeting (remote) with their team lead once they are back home. OT may be required. Requires a valid state driver''s license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities:

•  Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
•  Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications:

•  Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
•  Must be able to do extensive traveling via plane and / or car
•  Must have commercial / large printer experience; Epson printer certification nice to have
•  Experience working on commercial printers and have an electronics / mechanical aptitude
•  Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
•  Working knowledge of the Microsoft Office application suite including MS Outlook
•  Experience with multi-platform Windows O/S required
•  Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
•  Ability to work independently in a retail environment
•  Ability to lift up to 50lbs.
•  Excellent customer service skills and professionalism
•  Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
•  Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
•  Demonstrated capability to achieve results in a fast-paced, client-driven environment

Notes:

• This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required.
• Is this position remote or in person? On-site at client locations
• What will the primary day-to-day responsibilities entail for this person? Please see Job Description above
•  What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
• How many overall years of experience should this person have? 2 to 3+
• Do they need any specific certifications or education? Lexmark printer certification nice to have
• How many miles per day will the contractor be driving? Will vary depending on client locations
•  What radius range should candidates be located from the job location? Within 75 miles