End User Manufacturing Support Tech

End User Manufacturing Support Tech - Contract - Downers Grove, IL - $32.00 - $35.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a End User Manufacturing Support Tech in Downers Grove, IL.

Role Description

Responsible for providing technical services and support for end user computing environments, including desktop and laptop computers, manufacturing and shop floor systems, networking devices, timeclocks, badge systems, security systems, and telecommunications systems across company locations. This role serves as an escalation point for the Service Desk and provides hands-on, on-site technical support for office, manufacturing, and plant environments.

Provide escalation support for end user hardware, software, and connectivity issues originating
from the Service Desk or self-identified in company sites.
May perform VIP support for corporate office and critical meetings
Deliver hands-on, site specific support for laptops, desktops, mobile devices, peripherals, and
user workstations, including side by side support with end users.
Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, camera systems, time clocks, and specialized production user stations.
Install, configure, move, add, and replace end user equipment and supporting infrastructure as required.
Perform advanced troubleshooting and root cause analysis of hardware, software, operating system, application, and connectivity issues.
Image, test, validate, and certify PCs, applications, peripherals, and network connectivity prior to deployment or return to service.
Provide 'smart-hands' support for telecommunications rooms, network closets, racks, cabling, and related infrastructure as directed by the Network and Infrastructure teams.
Assist with server room and data closet support activities such as equipment installs, power verification, and basic troubleshooting under established standards as directed by Infrastructure teams.
Coordinate with Infrastructure, Network, Security, Application teams, and 3rd party vendors to resolve complex or cross functional incidents.
Ensure a high level of end user satisfaction through clear communication, ownership of issues, proper escalation, and thorough follow up to resolution.
Document incidents, requests, resolutions, configurations, and procedures within the IT service management system in accordance with typical IT service management practices.
Participate, and at times take a lead technician role, in projects such as site openings/closing, upgrades, refresh cycles, application rollouts, and manufacturing system & hardware deployments.
Provide guidance and knowledge sharing with Service Desk staff as appropriate.
Maintain a high level of professionalism in appearance, communication, and conduct at all times.
Travel regularly to company sites and manufacturing facilities to provide on-site support and project assistance.
Proactive IT risk mitigation and continuous improvement for IT related processes
Adhere to all plant-specific Good Manufacturing Practices (GMPs), ensuring compliance with safety, quality, sanitation, and operational standards in daily work activities.
Perform related duties as assigned.
Skills & Requirements

Desktop and end user computing support concepts and best practices.
Microsoft Windows operating systems and standard enterprise productivity tools.
Hardware components and peripherals including: printers, scanners, mobile devices, and specialty equipment.
Manufacturing and shop floor technology environments and user stations.
Basic networking concepts including cabling, switches, wireless access, and connectivity troubleshooting.
IT service management and ticketing systems.
Basic knowledge of telecom systems, mobile device management, and mobile application management software.
Technical email, telephone, and in-person support etiquette.
Documentation standards and technical writing practices preferred.
Principles of work prioritization, mentoring, and user support.
Work cooperatively with others
Physical Requirements:
Ability to sit at a workstation for extended periods of time.
Ability to kneel, crawl, stand, walk, and climb in facilities on a regular basis.
Ability to lift and move equipment such as desktop systems, monitors, backup batteries, TVs and
servers on an infrequent basis.
2 to 5 years of experience in a technical service, desktop support, end user computing, or
systems administration role, or equivalent experience.
Bachelor's degree in Computer Science or a related field preferred.
Industry certifications such as ITIL, HDI, or related technical certifications preferred.
Experience supporting manufacturing or operational technology environments preferred.
Experience with Honeywell or Motorola scanners, Dayforce timeclocks, and camera systems preferred.
Strong working knowledge of Microsoft Windows and standard enterprise applications
Reliable transportation required to support travel between company locations.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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