Tier 1 Desktop Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop & Mobile Support Technician (Tier 1) in San Antonio, TX (Onsite) for a Long term Contract position. The schedule is Day Shift - 40 hours/week.

About the Opportunity
Kforce has a client in San Antonio, TX seeking Desktop & Mobile Support Technicians to join their End User Operations team. This onsite role supports day-to-day IT operations by providing Tier 1 (intermediate level) desktop and laptop support to internal users. The ideal candidate brings strong technical fundamentals, a customer-first mindset, and the ability to adapt in a dynamic enterprise environment.

Responsibilities:
* Provide Tier 1 desktop and laptop support for end users
* Unpack, configure, image, and deploy new desktop and laptop hardware
* Install, configure, troubleshoot, and maintain hardware and software
* Support peripherals such as monitors, docking stations, printers, projectors, and display equipment
* Perform equipment moves, adds, and changes (MACs)
* Provide end-user guidance and basic training on supported devices and applications
* Fully document issues, troubleshooting steps, and resolutions in the ticketing system
* Follow established support procedures while identifying opportunities for improvement
* Research and implement solutions for new or recurring technical issues
* Maintain technical knowledge through self-study and hands-on troubleshooting
* Participate in rotating work schedules to ensure adequate end-user support coverage
* Travel locally as needed to support users and equipment

REQUIREMENTS:
* Associate's degree in IT, Computer Maintenance, Network Administration, or a related field or equivalent hands-on IT support experience
* Experience supporting end-user computing environments (desktops, laptops, peripherals)
* Experience with installation, configuration, troubleshooting, and maintenance of PCs and hardware

Working knowledge of:
* Windows operating systems
* Active Directory fundamentals
* PC networking concepts and terminology
* Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project)
* Printers, monitors, and AV/display equipment

* Strong customer service and communication skills
* Excellent troubleshooting, analytical, and problem-solving abilities
* Ability to work independently and make sound support decisions
* Comfort adapting to changing technologies, processes, and business needs
* Ability to distinguish colors for identifying electronic components and wiring
* Valid driver's license and ability to travel locally

Preferred Qualifications:
* Industry-recognized IT certifications
* Experience supporting environments related to utilities, construction, or maintenance operations

Why Work with Kforce:
Kforce is a solutions-focused staffing firm that connects talented professionals with meaningful career opportunities. When you partner with Kforce, you gain access to challenging roles, professional support, and opportunities to grow your skills with leading organizations.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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