ServiceNow CSM Architect

Remote • Posted 5 hours ago • Updated 1 hour ago
Contract W2
Contract Independent
Contract Corp To Corp
6 Months
Occasional Travel Required
Remote
$60 - $70/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Experience
  • Customer Relationship Management (CRM)
  • Generative Artificial Intelligence (AI)
  • ITAR
  • Enterprise Resource Planning
  • ServiceNow
  • SAP CRM
  • Knowledge Management
  • Management
  • SOAP

Summary

Required Skills:

  • 10+ years IT experience
  • 5+ years ServiceNow CSM Architecture
  • Multiple ServiceNow CSM implementations
  • ServiceNow CSM/CRM Certifications
  • Case Management, Knowledge Management, Customer Portals
  • SLAs, Entitlements, Contracts, Omni-channel (Chat/Email/VA)
  • Integrations with Salesforce, SAP, CRM, ERP systems
  • REST/SOAP APIs, Middleware
  • Agile delivery and team leadership
  • AI/GenAI, Predictive Intelligence exposure

Preferred:

  • CX Transformation experience
  • Enterprise Architecture background
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: agsinc
  • Position Id: 9007902
  • Posted 5 hours ago
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