Genesys Cloud Engineer

NEWARK, DE, US • Posted 15 hours ago • Updated 15 hours ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • PureCloud
  • Salesforce
  • Email Routing
  • SIP

Summary

  • 6+ years of experience in telecom/contact center engineering, including 2+ years with Genesys Cloud (PureCloud) and Genesys certification required
  • Strong hands-on expertise in IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email)
  • Experience supporting ACD, dialer, call recording, WFM, SIP/H323 troubleshooting, and telecom performance optimization
  • Proficiency with Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations
  • Experience integrating Genesys Cloud with Salesforce Voice Cloud and third-party platforms
  • Strong background in Tier 3 support, root cause analysis, disaster recovery planning, and telecom capacity/performance monitoring
  • Working knowledge of network protocols, unified communications systems, and call center infrastructure best practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838929
  • Position Id: 8953459
  • Posted 15 hours ago
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