JOB SUMMARY
Based on work performed since January 2026, this recommended role leads an enterprise portfolio of clinical technology and Epic strategic initiatives, including Epic Gold Stars, Epic Honor Roll, MyChart Honor Roll, Business Continuity Access (BCA), Epic AI and optimization opportunities, physician acquisitions, CRES, Cardiology, Pathology, Data and Research, and other assigned enterprise priorities. The Program Manager establishes program governance, integrated roadmaps, decision pathways, performance reporting, and cross-functional accountability across initiatives with different clinical, operational, technical, financial, legal, and regulatory dependencies. The role connects executive leadership, clinical and operational stakeholders, Clinical Informatics, Epic application teams, technical services, business relationship managers, project managers, vendors, Legal, CRES, acquisition partners, analytics, training, security, and infrastructure to move priorities through intake, sizing, approval, delivery, adoption, sustainment, and transition. The position provides decision-ready visibility into portfolio health, risks, business impact, resource needs, and outcomes while driving repeatable operating models that support patient care, clinician experience, operational readiness, enterprise growth, and effective technology investment.
Duty / Task
Role-Specific Description
Lead enterprise program governance and strategy
Own the end-to-end operating model across the enterprise portfolio, including Epic Gold Stars, Epic Honor Roll, MyChart Honor Roll, BCA, Epic AI and optimization, physician acquisitions, CRES, Cardiology, Pathology, Data and Research, and other assigned priorities. Define program outcomes, governance cadence, integrated roadmaps, decision rights, annual targets, prioritization criteria, escalation paths, transition plans, and success measures. Lead solution development for four active Gold Star initiatives, translating requirements into viable approaches and coordinating the cross-functional work needed to advance each solution.
Coordinate cross-functional delivery and dependencies
Orchestrate work across Epic application teams, Clinical Informatics, Operations, Nursing, physicians, Cardiology, Pathology, Data and Research, CRES, physician-acquisition stakeholders, Legal, technical services, BRMs, project managers, analytics, training, infrastructure, security, procurement, and vendors. Clarify ownership, sequence work, manage interdependencies, resolve blockers, and maintain accountability across concurrent initiatives.
Drive performance, adoption, and value realization
Translate program requirements and organizational priorities into actionable plans. For Gold Stars and Honor Roll, monitor configuration and in-use performance and address adoption gaps. Across BCA, acquisitions, CRES, clinical domains, and other initiatives, define measurable outcomes and move work from opportunity and intake through sizing, approval, implementation, adoption, sustainment, and transition. Maintain a pipeline of Gold Star opportunities and move multiple initiatives through assessment, solutioning, sizing, value definition, prioritization, approval, implementation readiness, adoption, and sustainment.
Provide executive reporting and decision support
Develop decision-ready dashboards, scorecards, executive summaries, steering materials, and recommendations. Communicate status, business value, risks, trade-offs, resource needs, decisions, and next actions.
Manage program risks, issues, and readiness
Maintain program-level visibility to risks, issues, assumptions, and dependencies. Anticipate barriers involving scope, capacity, workflow, licensing, contracting, security, integration, data, training, adoption, and operational readiness; develop mitigation options and escalate early.
Lead intake, sizing, prioritization, and approval readiness
Coordinate Lean Impact Assessments, level-of-effort estimates, business cases, intake records, advisory review, ownership confirmation, target dates, and approval pathways. Prepare and supply a value statement document for each Gold Star initiative requiring approval, articulating the expected clinical, operational, financial, or strategic value and supporting the initiative through the appropriate review and approval pathway. Manage multiple Gold Star opportunities concurrently through the pipeline, coordinating required assessments, estimates, value documentation, prioritization decisions, stakeholder alignment, and approval actions.
Standardize processes and transition sustainable ownership
Create reusable templates, playbooks, checklists, trackers, agendas, and handoff materials. Document decisions and ownership, support transitions, and improve scalability.
Required Skills
• Enterprise program leadership and integrated roadmapping
• Strategic alignment, portfolio coordination, and value realization
• Executive communication, dashboarding, and decision-ready reporting
• Program-level risk, issue, dependency, and escalation management
• Cross-functional facilitation, negotiation, and influence without authority
• Healthcare technology and Epic/EHR operating-model knowledge
• Intake, Lean Impact Assessment, level-of-effort, business-case, and approval coordination
• Change leadership and clinical/operational adoption planning
• Financial stewardship, resource planning, and vendor/contract coordination
• Strong organization, analytical judgment, attention to detail, and follow-through
• Working knowledge of Microsoft 365, Planview, Monday.com, Oracle, Excel, PowerPoint, Teams, and enterprise reporting tools
Required Qualifications
Must have provider/hospital experience
Program Management experience 12+ years
Must be familiar with Epic
Bachelor’s Degree or 5 additional years of experience in lieu of degree Must have provider/hospital experience
