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Product Manager

Mountain View, CA, US • Posted 1 day ago • Updated 1 hour ago

Full Time

On-site

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Salesforce
bigQuery

Summary

Title: Product Manager

Location Mountain View , CA (Hybrid)

Summary
Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience.

Scope

Fully dedicated to Mailchimp Customer Success end-to-end work
Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations
Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience
Collaborate cross-functionally with High Availability engineering teams and Customer Success Product and Development teams

Skills and Tech Stack

Must-have

Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required)

Strongly Preferred

Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools
Strong cross-functional collaboration skills with the ability to:
- Own and prioritize a backlog
- Drive alignment across teams
- Make independent scoping and prioritization decisions
Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator)

Nice to Have

Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90969158
Position Id: 2026-4740/38951
Posted 1 day ago

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