Technical Support Engineer (Customer Facing)

Park Row, TX, US • Posted 4 days ago • Updated 2 days ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Summary

Join a dynamic team where you will be the key technical resource for our customers, addressing critical incidents and enhancing product support processes!

Key Responsibilities

Act as the technical point of contact for assigned customers during incidents and support requests.
Diagnose and troubleshoot production issues, preparing comprehensive documentation for each case.
Advocate for customers by communicating recurring issues and potential improvements to internal teams.

Required Qualifications

Proven experience in technical support or site reliability engineering, particularly within cloud environments.
Strong debugging skills with proficiency in .NET, Visual Studio, and SQL.
Excellent written and verbal communication skills to effectively engage with customers and internal teams.

If you're passionate about delivering exceptional support and eager to influence product development, we invite you to apply!

#11370
#LI-HN1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10480055
Position Id: 11370
Posted 4 days ago

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