Description
We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.
Responsibilities:
Deliver remote and on-site technical support to clients.
Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.
Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.
Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.
Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.
Support network installations and perform fundamental diagnostics to maintain reliable connectivity.
Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.
Partner with internal teams to resolve complex technical issues and escalate when appropriate.
Accurately document service desk tickets, resolutions, and technical procedures.
Stay current with emerging technologies and industry best practices to enhance service delivery.
Requirements
Strong proficiency in Windows desktop systems and Microsoft 365 applications.
Familiarity with Active Directory and its management.
Experience with ConnectWise tools such as Manage, Automate, and Control is preferred.
Solid understanding of basic troubleshooting techniques for hardware and software issues.
Knowledge of Microsoft Windows 10 and its functionalities.
Ability to perform basic network diagnostics and resolve connectivity problems.
Prior experience with service desk ticketing systems.
Excellent communication skills and a customer-focused approach to technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02720-0013382918
- Posted 2 hours ago
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