Description We are seeking an experienced IT Monitoring & Observability Engineer to support enterprise monitoring, performance, and availability across a complex IT environment. This role is responsible for managing and optimizing a unified monitoring and event management platform, driving actionable insights, improving alert quality, and supporting 24x7 operations.
The ideal candidate has strong hands-on experience with OpenText Operations Bridge Manager (OBM) and related monitoring tools, deep knowledge of infrastructure monitoring, and a solid understanding of ITIL/ITSM practices.
Key Responsibilities
- Support and manage a unified Configuration Management Database (CMDB), ensuring accuracy and standardization
- Collect, aggregate, and analyze monitoring and performance data to support ITIL processes including:
- Configuration
- Event
- Capacity
- Availability
- Demand
- Incident and Problem Management
- Assess, tune, and optimize monitoring capabilities to deliver accurate, actionable alerts for 24x7 operations teams
- Design, create, and maintain intuitive dashboards showing real-time and historical service health and performance
- Configure, maintain, and optimize monitoring dashboards across diverse infrastructure components
- Deploy, manage, and update Management Packs, connectors, and monitoring policies
- Perform event correlation, suppression, and filtering to reduce alert noise and improve incident triage
- Integrate data from third-party monitoring tools into a centralized event console
- Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures
- Support continuous improvement of monitoring strategy, tooling, and operational effectiveness
Requirements Required Qualifications
- Minimum of 7 years of relevant experience in IT monitoring, observability, or infrastructure operations
- Hands-on experience with OpenText Operations Bridge (OBM) and related tools including:
- Operations Bridge Manager
- SiteScope
- AI Operations Management
- Optic
- Extensive knowledge of multi-vendor server operating systems
- Direct experience with monitoring protocols such as SNMP and WMI
- Scripting experience using PowerShell, VBScript, and/or other scripting languages
- Experience managing monitoring environments with:
- 250+ hosts and/or
- 3,000+ sensors
- Experience with additional monitoring platforms such as:
- Zenoss
- PRTG
- Zabbix
- Nagios
- Strong background monitoring:
- Servers
- Storage
- Databases
- Networks
- Applications
- Proven ability to engineer monitoring solutions and provide technical leadership
Preferred Qualifications
- Experience supporting 24x7 operations environments
- Experience acting as a technical lead during major incidents or service outages
- Systems administration experience with Windows and/or Linux
- Advanced scripting and automation expertise
- Experience integrating monitoring tools with ServiceNow
- Experience automating alert-to-ticket workflows
- Strong understanding of ITIL and ITSM concepts including monitoring, capacity, availability, and demand management
- ITIL certification (Foundation or higher) strongly preferred
- Experience producing executive-level dashboards and performance reports
- Experience with data visualization and computational tools
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Never miss an opportunity! Create an alert based on the job you applied for.