Description A public-sector organization is seeking an Application Support Analyst to provide day-to-day operational support for internal application systems and end-user technology. This role focuses on maintaining desktop environments, administering third-party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self-motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.
Key Responsibilities- Support and maintain a Microsoft-based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.
- Administer and support vendor-provided application systems used across the organization.
- Perform operating system installation, configuration, updates, and issue resolution.
- Assist with job scheduling, documentation, and routine operational tasks for application software.
- Provide end-user support, training, and guidance to ensure effective use of technology resources.
- Install and maintain digital display equipment as needed.
- Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.
- Serve as a liaison between internal teams and external vendors to resolve technical issues.
- Maintain accurate records of work activities using established ticketing and change-management processes.
- Support organizational needs during emergency situations as part of an emergency-critical role.
Requirements Minimum Qualifications- Bachelor's degree or a high school diploma/GED with relevant professional experience.
- Valid driver's license.
- Experience supporting computer hardware, software, and Microsoft environments.
- Experience providing end-user support and training.
- Strong customer service, communication, and documentation skills.
- Basic understanding of networking concepts.
- Ability and willingness to learn new technologies and adapt to evolving requirements.
- Availability to support operations before, during, and after emergency events as required.
Preferred Qualifications- Extensive experience providing desktop support in a Microsoft Windows environment.
- Proficiency with PowerShell or other scripting languages.
- Basic knowledge of database administration concepts.
- Familiarity with Linux operating systems.
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