Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide efficient and reliable technical assistance to users across the organization. This position emphasizes remote troubleshooting, user onboarding, and basic IT support, ensuring smooth daily operations. While most tasks will be resolved remotely, occasional onsite support may be required. This is a Contract to permanent position based in Chattanooga, Tennessee.

Responsibilities:
Respond promptly to incoming service tickets using Jira or a similar ticketing system, ensuring timely resolution of user issues.
Perform basic troubleshooting tasks, including password resets, network connectivity checks, and remote desktop support.
Utilize remote desktop tools such as Datto to assist users with technical problems, escalating complex issues when necessary.
Provide onsite technical support for tasks that cannot be resolved remotely, including printer and copier connectivity.
Facilitate user onboarding by setting up devices, configuring accounts, and conducting orientation sessions.
Document troubleshooting steps and resolutions clearly to maintain accurate records.
Conduct basic hardware diagnostics for workstations, monitors, and peripherals to identify and resolve issues.
Support both Windows and Mac systems, ensuring compatibility and functionality for users.
Collaborate with the IT team to follow established procedures and provide seamless technical support.
Communicate effectively with users, simplifying technical concepts to enhance understanding.

Requirements

Proficiency in using and troubleshooting Microsoft Windows 10 systems.
Basic knowledge of Active Directory for user account management and password resets.
Experience with ticketing systems such as Jira Service Desk.
Strong skills in remote desktop support tools and customer service.
Familiarity with basic network troubleshooting and printer connectivity.
Ability to perform hardware diagnostics and resolve peripheral issues.
Excellent communication skills to explain technical matters in user-friendly terms.
Team-oriented mindset with a willingness to learn and adapt.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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