Description
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment.
Responsibilities:
Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers.
Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication.
Escalate unresolved or complex technical problems to specialized teams with detailed documentation.
Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping.
Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups.
Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues.
Provide consistent updates to customers regarding the status of their issues and resolutions.
Uphold high standards of enthusiasm when handling customer inquiries.
Participate in team discussions and contribute to improving support processes and efficiency.
Requirements
Strong commitment to delivering outstanding customer service with excellent communication and interpersonal skills.
Basic technical troubleshooting knowledge, including familiarity with computer systems and network principles.
Proven ability to diagnose customer issues and apply effective solutions or escalate when necessary.
Exceptional organizational skills with attention to detail and the ability to document interactions accurately.
Ability to prioritize and manage tasks effectively in a team-oriented environment.
Attention to detail and adaptability when handling complex or high-pressure situations.
Familiarity with ticketing systems such as ServiceNow or Zendesk is highly desirable.
Previous experience in technical support, call center, or helpdesk roles is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03230-0013393891
- Posted 9 hours ago
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