Description
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail.
Responsibilities:
Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.
Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.
Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.
Provide support for mobile device management, ensuring devices are configured and operating effectively.
Collaborate with team members to address IT concerns and implement solutions that align with business needs.
Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.
Follow established protocols and procedures to ensure consistent and reliable IT support services.
Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.
Stay updated on emerging IT trends and technologies to enhance support capabilities.
Ensure compliance with company policies and security standards in all IT-related tasks.
Requirements
Proven experience providing Tier 2 IT support in a detail-oriented environment.
Proficiency in troubleshooting Microsoft Windows 10 systems and Active Directory.
Familiarity with mobile device management tools and processes.
Strong understanding of general IT troubleshooting principles and techniques.
Ability to manage and resolve service desk tickets effectively.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
Self-motivated with strong organizational skills and the ability to work independently.
Commitment to punctuality and reliability in a part-time, on-site role.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01300-0013393485
- Posted 2 hours ago
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