Description
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.
Responsibilities:
Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.
Perform root cause analysis on recurring issues and implement permanent corrective actions.
Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.
Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.
Create and maintain system documentation, SOPs, and configuration guides for internal use.
Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.
Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
Requirements
Minimum of 5 years of IT support experience, with expertise in advanced troubleshooting and system analysis.
Proficiency in Entra ID and Office 365.
Strong knowledge of LAN and WAN networks, including configuration and maintenance.
Experience implementing and managing endpoint security measures.
Ability to lead IT projects, including planning, execution, and team coordination.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02310-0013394649
- Posted 3 hours ago
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