Description
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience.
Responsibilities:
Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.
Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.
Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.
Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.
Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.
Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.
Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.
Address and resolve complex technical challenges, acting as a key point of escalation for team members.
Travel occasionally to support operations at other facilities or manufacturing plants.
Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
Requirements
Minimum of 5 years of experience in IT support or related roles, with proven leadership capabilities.
Proficiency in Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.
Familiarity with ServiceNow and other IT support platforms.
Strong knowledge of computer hardware and desktop support practices.
Exceptional customer service skills with the ability to navigate challenging situations effectively.
Experience in developing and executing technology roadmaps and strategies.
Knowledge of Azure AD, Intune, and Entra ID is a plus.
Ability to work in a hybrid environment, balancing on-premises and cloud-based systems.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04620-0013394742
- Posted 3 hours ago
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