Description
We are looking for a Help Desk Manager to lead IT support operations for traveling role to sites around the US. This is a Contract to permanent position that involves managing a team, ensuring seamless IT infrastructure across multiple sites, and delivering excellent service desk performance. The ideal candidate will have a strong technical background paired with leadership experience.
Responsibilities:
Oversee the daily operations of the IT help desk, ensuring timely resolution of service tickets and high-quality support.
Manage and mentor a team of 12 direct reports, fostering growth and collaboration with attention to detail.
Travel to various company locations to assess and improve IT infrastructure, including switches, routers, and wireless access points.
Establish and maintain a Center of Excellence to streamline IT services and best practices.
Implement and manage systems such as Active Directory and ITSM tools to optimize workflows.
Monitor and enhance network performance across sites, addressing connectivity issues proactively.
Coordinate the setup and maintenance of wireless access points, routers, and other networking equipment.
Develop and enforce policies that ensure consistent and efficient deskside support.
Collaborate with stakeholders to identify and address IT needs across the organization.
Ensure compliance with company standards and industry best practices for IT operations.
Requirements
Minimum of 3 years of experience in IT support or service desk management.
Proficiency in Active Directory and ITSM tools.
Strong knowledge of networking equipment, including switches, routers, and wireless access points.
Demonstrated ability to manage service desk operations and resolve tickets efficiently.
Experience providing deskside support and troubleshooting technical issues.
Ability to travel to multiple sites as required to oversee IT infrastructure.
Proven leadership skills with experience managing a team.
Excellent communication and problem-solving abilities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04620-0013394753
- Posted 2 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.