Desktop Support Analyst

Description

Job Title: IT Support Specialist - Logistics & Manufacturing Location: Olive Branch Microsoft Schedule: 10:30PM-7:00PM Friday through Tuesday (Off Wednesday & Thursday) Employment Type: permanent / Contract / contract-to-permanent Environment: Microsoft 365 / SCCM / Intune Pay 32.00 Per hour

Position Overview: We are seeking a highly skilled and dependable IT Support Specialist to provide hands-on technical support in a fast-paced logistics and manufacturing environment. The ideal candidate will have extensive experience with RF scanner configuration, Zebra label printer maintenance, and enterprise deployment tools such as SCCM or Intune. This role requires strong troubleshooting skills across networking, hardware, and software platforms, with a focus on maintaining uptime and operational efficiency.

Key Responsibilities: Configure, deploy, and support RF scanners and Zebra label printers. Perform routine maintenance and troubleshooting of label printing systems. Use SCCM or Intune to manage device imaging, software deployments, and updates. Provide Tier 1-2 support for Windows-based systems in an O365 environment. Troubleshoot network connectivity issues including DNS, DHCP, Telnet, and SSH. Manage and maintain Active Directory user accounts and group policies. Collaborate with cross-functional teams to support manufacturing and logistics operations. Document technical procedures, configurations, and resolutions. Maintain high availability and responsiveness during scheduled workdays (Friday-Tuesday). Required Qualifications: 3+ years of IT support experience in a logistics or manufacturing setting. Proficiency with RF scanner configuration and Zebra printer support. Hands-on experience with SCCM or Intune for imaging and deployments. Strong understanding of Microsoft 365 and Windows OS environments. Solid knowledge of networking fundamentals: DNS, DHCP, Telnet, SSH. Experience with Active Directory administration. Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Flexible schedule with availability to work weekends and holidays as needed. Preferred Qualifications: Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate. Experience with scripting or automation tools (PowerShell, etc.). Familiarity with ITIL practices and service desk ticketing systems.

Requirements

Active Directory, Microsoft SCCM, Basic Network Troubleshooting, DHCP, DHCP - DNS, Telnet, SSH, Label printers, RF Scanner, Microsoft Office 365

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