Description Key Responsibilities
CMDB Management
- Implement, configure, and maintain the ServiceNow CMDB in collaboration with infrastructure operations and platform owners
- Define and enforce CMDB policies, standards, business rules, and procedures
- Perform audits and reconciliation to ensure CMDB data accuracy and integrity
ServiceNow Discovery
- Configure and manage discovery schedules, probes, sensors, and credentials
- Deploy and manage MID Servers
- Analyze and optimize discovery data sources
- Understand and create discovery patterns as needed
CMDB & CSDM Enablement
- Manage CI classes and relationships within the CMDB
- Align CMDB structure with the Common Services Data Model (CSDM)
- Design automation to identify, clean up, and retire stale configuration items
Technical Foundations
- Apply networking knowledge (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy
- Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations
- Manage service accounts and ensure secure system access
Scripting & Automation
- Use basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes
Collaboration & Enablement
- Partner with IT teams, business stakeholders, and vendors to align CMDB capabilities with organizational goals
- Provide guidance and training on CMDB best practices
Reporting & Analytics
- Build and maintain CMDB dashboards and reports
- Configure and monitor the CMDB Health Dashboard
- Analyze CMDB performance and recommend improvements
Requirements Required Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
Experience
- 3-5 years of hands-on experience with ServiceNow CMDB
- Experience with ITSM processes (Incident, Problem, Change, CMDB, Asset Management)
- Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations
Technical Skills
- ServiceNow CMDB & CSDM (CI classes, relationships, data modeling)
- Discovery configuration (schedules, probes, sensors, MID Servers, credentials)
- Networking fundamentals (IP, protocols, firewalls, ports)
- Windows/Linux administration; DNS, DHCP, Active Directory
- Basic scripting (PowerShell, JavaScript, or Python)
- Strong analytical, troubleshooting, and communication skills
Certifications
- ServiceNow Certified System Administrator (CSA) - required
- ServiceNow Certified Implementation Specialist - Data Foundations - preferred
Preferred Qualifications
- ITIL framework experience
- Exposure to cloud or hybrid infrastructure environments
- Knowledge of data governance or compliance standards
- Experience with integration/data sources such as Microsoft SCCM, ManageEngine OpManager, or similar tools
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