QA Tester (ServiceNow Testing)

We are seeking a highly skilled End-to-End (E2E) Tester with strong ServiceNow testing experience to validate complex business processes spanning multiple enterprise systems and integrations. The ideal candidate will have hands-on experience testing end-to-end workflows across ServiceNow, APIs, web applications, databases, middleware, and third-party enterprise platforms.

This role requires a quality-focused professional who can independently design, execute, and automate test scenarios while collaborating closely with Product Owners, Developers, Business Analysts, and Integration Teams.

Key Responsibilities

• Design, develop, and execute comprehensive End-to-End test scenarios across ServiceNow and integrated enterprise applications.
• Validate business workflows involving ServiceNow modules such as ITSM, CSM, HRSD, SPM, CMDB, and custom applications.
• Perform functional, integration, regression, system, and user acceptance testing.
• Test complex integrations between ServiceNow and external systems including Salesforce, SAP, Workday, Oracle, Jira, Azure, and custom APIs.
• Validate data consistency across UI, APIs, middleware, and backend databases.
• Develop and maintain automated test suites using modern automation frameworks.
• Perform API testing using Postman, REST Assured, Swagger, or similar tools.
• Identify, document, and track defects through resolution.
• Support release validation, production deployments, and post-release testing.
• Collaborate with cross-functional teams in Agile/Scrum environments.

Required Qualifications

• 6+ years of experience in Software Quality Assurance and End-to-End Testing.
• 3+ years of hands-on experience testing ServiceNow applications and workflows.
• Strong understanding of ServiceNow platform architecture and integrations.
• Experience testing across multiple enterprise systems and applications.
• Hands-on experience with:
  • ServiceNow (ITSM, CSM, HRSD, CMDB, SPM preferred)
  • API Testing (REST/SOAP)
  • SQL and Data Validation
  • Integration Testing
  • Regression Testing
  • Agile/Scrum Methodologies
• Experience with automation tools such as Selenium, Playwright, Cypress, or equivalent.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or ServiceNow Testing experience.
• Experience with cloud platforms (AWS, Azure, Google Cloud Platform).
• Exposure to CI/CD pipelines and DevOps practices.
• Experience working in large enterprise environments with multiple integrated platforms.