Overview We are seeking an experienced Analytics Program Manager to lead enterprise digital analytics strategy and execution, driving measurable improvements in member satisfaction, product acquisition, and usage. This role supports the evolution of modern, privacy-compliant analytics capabilities, including planning and migration to Adobe Web SDK / Adobe Experience Platform for web and mobile data collection, and delivering actionable insights through existing and emerging analytics solutions (including future Customer Journey Analytics capabilities) to support informed business decisions and long-term growth.
Responsibilities - Leads planning and execution of the migration to Adobe Web SDK, including event design, data layer alignment (Schema), and validation
- Oversees modernized digital tagging and data collection, supporting future readiness for Adobe Experience Platform capabilities
- Partners with media and marketing teams to support media operations measurement, including conversion tracking and data quality across web and mobile channel
- Develops and implements business analytics strategies designed to meet Navy Federals digital channel goals
- Evaluates high level metrics and detailed analysis to trend online and mobile channel performance
- Selects appropriate measurement methodology to determine incremental results for new activities in online and mobile channels
- Employs advanced statistics and data mining techniques to provide insightful analyses and improve member experience
- Monitors macro-economic trends, design trends, and media market environment
- Oversees the completion of essential proactive and ad-hoc analysis
- Ensures extensive collaboration with the digital channel teams, strategic partners, senior leadership, and project management teams
- Collaborates with team members to establish digital channel goals, objectives, and future opportunities
- Leverages analytics and analyses to assist in guiding the digital strategy with a focus on business objectives and actionable plans
- Leads the efforts in developing and measuring key performance indicators, reports progress to leadership
- Makes recommendations based on analyses of the digital channel member interaction overlaid with the business strategy to determine improvement opportunities
- Develops and submits reports and makes recommendations for digital banking initiatives to leadership
- Ensures effective project management/delivery of analytics projects
- Develops processes to ensure online tracking, timely communications, and offer fulfillment
- Recommends new ways to enhance online and mobile channels
- Derives appropriate action recommendations and works in partnership with business units to ensure implementation
- Ensures accurate process and methodology is documented
- Manages and appropriately prioritizes multiple overlapping projects
- Actively participates in cross-functional team activities, provides expertise on data types / sources, offering original perspectives and conventional views
- Regularly produces and reviews operational reports on overall online and mobile channel results
- Assists with selection and development of staff
- Assists with selection of lower-level staff, provides input on performance evaluations, mentors, and trains staff to ensure continuing skills development
- Provides input and oversight of budget requirements, report variances and recommends adjustments to budget that support business needs and goals
- Performs other related duties as assigned
Qualifications - Experience with Adobe Web SDK implementation or migration planning, including event-based data collection
- Understanding of server-side/event forwarding and Conversion APIs to support resilient measurement and media performance.
- Experience with site tagging and media operations measurement, including paid media and conversion tracking
- Demonstrated experience using website analytic tools, including event-based data collection, such as Adobe Web SDK, Adobe Analytics, Google Analytics or other third-party tools
- Demonstrated experience using website analytic tools such as Adobe/Omniture, SiteCatalyst, Google Analytics or other third-party tools
- Demonstrated understanding of usability/web design principles
- Demonstrated understanding of principles and practical application of statistical analysis and reporting
- Working knowledge of the product management life cycle
- Advanced knowledge of product/marketing trends and related environmental considerations
- Advanced knowledge of analysis (path analysis, funnel behavior, ROI calculations, customer profiling, segmentation analysis and use of design of experiments to structure tests)
- Strong understanding of customer and market dynamics and requirements relationships
- Ability to adapt in a rapidly changing, fast-paced work environment
- Demonstrated project management skills
- Excellent judgment, analytical and decision-making skills
- Outstanding verbal, written communication, and data presentation skills
- Demonstrated direct/database marketing skills
- Excellent interpersonal skills, including the proven ability to establish and maintain effective
- Bachelor's degree in a related field, or the equivalent combination of education, training, and experience
Desired Qualifications - Experience in developing and managing marketing/business analyses
- Bachelors or advanced degree in quantitative discipline such as Mathematics, Statistics, Economics, Engineering, Operations Research, or related field of study
Additional Information Hours: - Monday - Friday, 8:00AM - 4:30PM
Location:- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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